Refund & Returns Policy

Because all AMR products are temperature-sensitive research chemicals, we cannot accept returns of opened, mishandled, or temperature-compromised items. The policy below describes the limited circumstances in which a refund or replacement is available.

1. Damaged or Defective Shipments

Inspect your order immediately upon delivery. If a vial arrives broken, contaminated, or your shipment is missing items, emailsupport@adamresearch.comwithin 72 hours of delivery with photos of the package, the damaged product, and the shipping label. We will issue a free replacement or a full refund of the affected item.

2. Incorrect Items

If you receive the wrong product (different SKU than ordered), contact us within 7 days. We will arrange a return and ship the correct item at no additional cost.

3. Non-Returnable Items

• Opened or used vials
• Items stored outside required temperature range after delivery
• Custom synthesis or bulk orders
• Discounted or clearance items marked "final sale"

4. Cancellations

Orders may be cancelled for a full refund before they enter the fulfillment queue. Once a shipping label has been generated, the order cannot be cancelled.

5. Refused or Returned to Sender

If a shipment is refused at delivery or returned to us due to an incorrect address provided by the buyer, the buyer is responsible for return shipping costs and a 15% restocking fee, deducted from any refund.

6. How Refunds Are Issued

Approved refunds are issued to the original payment method within 5–10 business days. Shipping fees are non-refundable except where the issue was caused by AMR.

7. Contact

All refund requests: support@adamresearch.com. Include your order number and a clear description of the issue.